1. Information Collection

We collect information you voluntarily provide when you submit a contact form, request a quote, schedule a consultation, book a service, or communicate with us. This may include your name, email address, phone number, service address, ZIP code, project details, service preferences, and messages.

2. Project Information

When you request home services, you may provide information about your property or project, including descriptions of the work needed, photographs, measurements, access instructions, preferred materials, and other details necessary to evaluate and complete the requested work.

3. Automatically Collected Information

When you visit our website, we may automatically collect basic technical information such as your IP address, browser type, device type, operating system, pages visited, referring website, approximate location, and general usage information.

4. Data Usage

We use your information to answer questions, prepare quotes and estimates, schedule appointments, coordinate service visits, provide requested services, process payments, provide customer support, and send important project-related communications.

5. Marketing Communications

Where permitted by applicable law and where you have provided appropriate consent, we may use your information to send newsletters, promotional offers, service announcements, and other marketing communications. You may unsubscribe from marketing messages at any time by following the instructions provided in the communication.

6. Cookies

Cookies and similar technologies may be used to remember settings such as your chosen color theme, maintain essential website functions, understand basic site usage, analyze traffic, and improve website performance.

You can clear or block cookies through your browser settings. Some website features may not work correctly if certain cookies are disabled.

7. Analytics and Website Performance

We may use analytics tools to understand how visitors use our website. This information can help us identify frequently visited pages, improve navigation, monitor performance, resolve technical issues, and make the website easier to use.

8. Payment Information

If you make a payment through our website or a third-party payment provider, payment information may be processed by the applicable payment service. Payment providers may handle financial information according to their own privacy policies, terms, and security practices.

9. Security Measures

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, misuse, loss, or destruction.

Information may be transmitted using encrypted connections, and access to personal information is limited to individuals who reasonably need it to perform their responsibilities. However, no online system can be guaranteed to be completely secure.

10. Third-Party Services

Trusted service providers may receive information needed to support our operations or your project. These providers may include website hosting services, scheduling platforms, payment processors, email providers, analytics services, contractors, suppliers, and specialist trades.

We aim to limit information shared with these providers to what is reasonably necessary for them to perform their services.

11. Information Sharing

We do not sell, rent, or trade your personal information. Information may be shared when reasonably necessary to provide requested services, coordinate appointments, process transactions, communicate with you, maintain website functionality, or comply with applicable legal requirements.

12. Service Professionals

Information may be shared with technicians, contractors, specialist trades, suppliers, or other project partners when necessary to complete the services you request. Only information relevant to the applicable service should be provided whenever reasonably practical.

13. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain service records, process transactions, resolve disputes, prevent fraud, comply with legal obligations, and fulfill legitimate business purposes.

14. User Rights

Depending on your location and applicable law, you may request access to personal information we hold about you, correction of inaccurate information, deletion of certain information, restriction of certain processing, or an end to marketing communications.

15. Updating Your Information

You are responsible for providing accurate and current information when using our forms or requesting services. If your information changes or contains an error, you may request that it be corrected or updated where appropriate.

16. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children without appropriate authorization. If we become aware that information has been collected from a child in circumstances where it should not have been collected, we may take reasonable steps to remove it.

17. Third-Party Websites

Our website may contain links, booking tools, payment services, maps, or other features provided by third parties. These services may collect information according to their own privacy policies and terms. We are not responsible for the privacy practices or security measures of third-party services that we do not control.

18. Fraud and Security Prevention

Information may be used to detect, investigate, prevent, or address fraudulent activity, unauthorized access, suspicious transactions, security incidents, website misuse, or other activities that could harm customers, service professionals, property, or our systems.

19. Legal Requirements

We may disclose personal information when reasonably necessary to comply with applicable laws, regulations, court orders, legal proceedings, governmental requests, or other lawful requirements.

20. Business Transfers

If our business or a portion of its operations is sold, transferred, merged, reorganized, or acquired, personal information may be transferred as part of the applicable transaction, subject to applicable privacy requirements and reasonable safeguards.

21. Customer Choices

You may choose not to provide certain information. However, some information may be necessary to respond to an enquiry, prepare an estimate, schedule a service, process a payment, or complete a requested project.

22. Privacy Requests

Privacy requests may require reasonable verification to protect your information from unauthorized access. Certain information may need to be retained where required by law or where reasonably necessary for accounting, fraud prevention, dispute resolution, or legal compliance.

23. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology, business practices, or applicable legal requirements. Updated versions will be made available through the website.

24. Acceptance of This Policy

By using the website, submitting a form, requesting a quote, scheduling a consultation, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described in it, subject to applicable law.